Privacy Policy

Effective Date: January 1, 2024

This Privacy Policy describes how CSI Insurance LLC collects, uses, and shares your personal information when you visit and interact with our website, www.csiinsurancellc.com. It also specifically addresses our use of Facebook Meta Forms (Lead Ads) for data collection.

We are committed to protecting your privacy and handling your data transparently. Please read this Privacy Policy carefully.

1. Information We Collect

We collect various types of information from and about users of our Website, including:

Personal Information You Provide Directly:
- Contact Information: Name, email address, phone number, postal address (e.g., when you fill out forms, subscribe to newsletters, or make inquiries).
- Demographic Information: [Specify if you collect any, e.g., age range, gender, interests, if relevant to your services and collected with consent.]
- Inquiry Details: Information you provide when contacting us with questions or feedback.
- Information from Facebook Meta Forms (Lead Ads): When you interact with our Facebook Lead Ads, you may provide information directly within the Facebook platform. This can include:
  - Your name, email address, phone number, and other contact details you've pre-filled or manually entered.
  - [List any other specific data points you request in your Facebook Lead Forms, e.g., city, industry, specific interests related to your product/service.]
Automatically Collected Information: When you access and use our Website, we may automatically collect certain information about your device and Browse actions, including:
- Log Data: IP address, browser type, operating system, referring URLs, pages viewed, and access times.
- Usage Data: Information about how you interact with our Website, such as the features you use, the content you view, and the time spent on pages.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your Browse activities. This helps us personalize your experience, analyze Website usage, and deliver targeted advertising. For more details, please see our [Link to your Cookie Policy, if you have a separate one, or expand on cookie usage here].
- Facebook Pixel: We use the Facebook Pixel to understand user behavior on our Website, measure the effectiveness of our advertising campaigns, and deliver targeted ads on Facebook and other Meta platforms. The Facebook Pixel may collect information such as your IP address, browser information, and details about your interactions with our Website.

2. How We Use Your Information

We use the information we collect for various purposes, including:

To Provide and Maintain Our Website and Services:
- Responding to your inquiries and fulfilling your requests.
- Processing transactions and delivering products or services you request.
- Managing your account and providing customer support.
To Improve and Personalize Your Experience:
- Understanding how you use our Website to enhance its functionality and user-friendliness.
- Tailoring content and offers to your interests.
For Marketing and Advertising:
- Sending you promotional materials, newsletters, and updates about our products and services (you can opt-out at any time).
- Targeted Advertising (including Facebook Meta Forms data): Using information collected through our Website and Facebook Meta Forms to deliver relevant advertisements to you on Facebook, Instagram, and other platforms. This includes creating custom audiences and lookalike audiences based on your interactions.
- Measuring the effectiveness of our advertising campaigns.
For Analytics and Research:
- Analyzing trends and statistics related to Website usage.
- Conducting research to improve our offerings.
For Security and Fraud Prevention:
- Protecting our Website and users from fraud and other malicious activities.
- Enforcing our terms and conditions.
To Comply with Legal Obligations:
- Meeting our legal and regulatory requirements.

3. How We Share Your Information

We may share your information with third parties in the following circumstances:

With Service Providers: We engage third-party service providers to perform functions on our behalf, such as website hosting, data analysis, payment processing, email delivery, customer support, and marketing. These providers have access to your personal information only to perform their functions and are obligated not to disclose or use it for other purposes.
With Facebook (Meta Platforms, Inc.):
- Information collected through Facebook Meta Forms is shared directly with Facebook, and we also receive the data you provide.
- Data collected via the Facebook Pixel is shared with Facebook for advertising and analytics purposes, as described in Section 2.
- Facebook's use of your information is governed by their own Privacy Policy. We encourage you to review it: [Link to Facebook's Data Policy: https://www.facebook.com/policy.php].
For Legal Reasons: We may disclose your information if required to do so by law, court order, or other legal process, or if we believe in good faith that such disclosure is necessary to:
- Comply with a legal obligation.
- Protect and defend our rights or property.
- Prevent or investigate possible wrongdoing in connection with the Website.
- Protect the personal safety of users of the Website or the public.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

4. Your Choices and Rights

You have certain rights regarding your personal information, which may vary depending on your location and applicable privacy laws:

Access and Correction: You may request access to the personal information we hold about you and request corrections to any inaccuracies.
Deletion (Right to Be Forgotten): You may request the deletion of your personal information, subject to certain legal exceptions.
Objection to Processing: You may object to the processing of your personal information for certain purposes, such as direct marketing.
Withdrawal of Consent: If we are relying on your consent to process your personal information, you have the right to withdraw that consent at any time.
Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.
Opt-Out of Marketing Communications: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails or by contacting us directly.
Managing Cookies: Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies, but this may impact your experience on our Website.

Regarding Facebook Meta Forms (Lead Ads) and Advertising:

You can manage your ad preferences on Facebook directly by visiting your Facebook Ad Preferences settings: [Link to Facebook Ad Preferences: https://www.google.com/search?q=https://www.facebook.com/adpreferences/].
You can also opt out of interest-based advertising from many third-party ad networks through the Digital Advertising Alliance (DAA) opt-out tool (https://optout.aboutads.info/) or the Network Advertising Initiative (NAI) opt-out tool (https://optout.networkadvertising.org/).

To exercise any of these rights, please contact us using the contact information provided below. We may require you to verify your identity before fulfilling your request.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your information, we will securely delete or anonymize it.

6. Data Security

We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Third-Party Links

Our Website may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our Website is not intended for children under the age of 18. We do not knowingly collect personal information from children without parental consent. If you believe we have inadvertently collected personal information from a child, please contact us immediately, and we will take steps to remove that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

CSI Insurance LLC

732 W Market St., Tiffin, OH 44883

csiagency@csiinsurancellc.com

419-448-0545